If a customer has received a wrong or damaged product or simply want to have the current product exchanged for another one, MOMMINESS will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on firstname.lastname@example.org or call on +917558977438 and inform Momminess as to what the reason is. If you have sent an email, then a member of the Softsens customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).
PLEASE NOTE :-
For any products that are being sent back to Momminess, please ensure that there is no damage to the product(s). There should be no marks/stains/cuts/etc. on them and all stickers/tags must be intact. The product has to be returned in a proper re-sellable condition. Also, the customer should select a reliable courier company while sending products back to Momminess. A Tracking ID will also be required by Momminess.
If it is an exchange the customer is looking for, then the customer must inform Momminess (before sending the product back) as to what it is to be exchanged in place as the Momminess team will need to see if that product is in stock. The Momminess Team will check to see if the required product is available.
1) If the new required product is of the same price,then the customer will need to pay for the shipping fees (when the customer ships the product to Momminess AND when Momminess ships the new exchanged product back to the customer).
2) If the new product required, is of a lower price, then the customer will need to shop further more so as to make the price of the new order equal to that of the original product’s price. In this case, the customer will need to bear the cost of the shipping fees as well (when the customer ships the product to Momminess AND when Momminess ships the new exchanged product back to the customer).
3) If the new product is of a higher price, then the customer will need to pay the difference of the pricing and then the same process of shipping fees (as in the above mentioned points).
Once The Momminess Team confirms to the customer about the returned and new product, the customer will then need to ship the product(s) back to Momminess. The customer will need to share the Courier Company and Tracking ID details to Momminess as well. Once the products reach Momminess, the Quality Team shall checks the condition of the returned product and confirms that all is fine (and only once either the shipping fee and/or the balance payment has been received by Momminess), Momminess shall then ship the new/exchanged product to the customer and also provide the customer with the Courier Company and Tracking ID details.