We always pack our products with love and take extreme care to ensure that products that reach you are fully safe and have not been used before.
If the customer is not happy with the product he/she has received, then Momminess will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on hello@momminess.com or call on +91755 8977438 and inform Momminess as to what the reason is. If the customer has sent an email, then a member of the Momminess customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).
For any products that are being sent back to Momminess, please ensure that there is no damage to the product(s). There should be no marks/ stains/cuts/etc. on them and all stickers/tags must be intact. The product has to be returned in a proper re-sellable condition.
If Momminess has sent a wrong/damaged product to a customer, then Momminess shall refund the customer fully in the form of Online Store Vouchers which the customer can then use to make a purchase of any other product on www.momminess.com (only once the product has been received by Momminess).
If the customer wishes to send the product back because he/she is not happy or satisfied with the product, then the customer shall not get refunded for the shipping fee (as this has already been paid for) and Momminess shall charge a 10% Admin fee. The balance amount, which is refundable to the customer, will get refunded in the form of Online Store Vouchers. The customer will need to ship the product back to Momminess (and will need to bear the cost of courier charges while shipping the products back to Momminess).
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.
Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be refunded to you. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
If a customer has received a wrong or damaged product or simply want to have the current product exchanged for another one, MOMMINESS will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on hello@momminess.com or call on +917558977438 and inform Momminess as to what the reason is. If you have sent an email, then a member of the Softsens customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).
For any products that are being sent back to Momminess, please ensure that there is no damage to the product(s). There should be no marks/stains/cuts/etc. on them and all stickers/tags must be intact. The product has to be returned in a proper re-sellable condition. Also, the customer should select a reliable courier company while sending products back to Momminess. A Tracking ID will also be required by Momminess.
If it is an exchange the customer is looking for, then the customer must inform Momminess (before sending the product back) as to what it is to be exchanged in place as the Momminess team will need to see if that product is in stock. The Momminess Team will check to see if the required product is available.
1) If the new required product is of the same price,then the customer will need to pay for the shipping fees (when the customer ships the product to Momminess AND when Momminess ships the new exchanged product back to the customer).
2) If the new product required, is of a lower price, then the customer will need to shop further more so as to make the price of the new order equal to that of the original product’s price. In this case, the customer will need to bear the cost of the shipping fees as well (when the customer ships the product to Momminess AND when Momminess ships the new exchanged product back to the customer).
3) If the new product is of a higher price, then the customer will need to pay the difference of the pricing and then the same process of shipping fees (as in the above mentioned points).
Once The Momminess Team confirms to the customer about the returned and new product, the customer will then need to ship the product(s) back to Momminess. The customer will need to share the Courier Company and Tracking ID details to Momminess as well. Once the products reach Momminess, the Quality Team shall checks the condition of the returned product and confirms that all is fine (and only once either the shipping fee and/or the balance payment has been received by Momminess), Momminess shall then ship the new/exchanged product to the customer and also provide the customer with the Courier Company and Tracking ID details.
